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Field notes · Panel recap · AI ROI

From Board Approval to AI Results: CDO Vision New York

At CDO Vision New York 2026, a panel discussed how AI decisions are made at the executive level and the challenges organisations face in preserving the reasoning behind those decisions as AI scales and moves into production.

Tsvi Gal, CTO & Head of Enterprise Technology Services at Memorial Sloan Kettering Cancer CenterDouglas Hegley, Chief Digital Officer at The Metropolitan Museum of ArtMikhail Lisovich, Chief Data Officer at Redwood LogisticsDavid Fapohunda, Managing Director – Operations Strategy, Transformation, Data Science & Analytics, and Delivery at BarclaysHenry Tirri, CTO at Nokia

With Tsvi Gal, Douglas Hegley, Mikhail Lisovich, David Fapohunda, Henry Tirri

From CDO Vision New York 2026
From CDO Vision New York 2026 · 30 Jan 2026

The short version

01

AI decision context fades post-approval

Executive decisions often rely on shared understanding rather than durable records, causing loss of reasoning behind AI choices over time.

02

Treat decisions as durable assets

Capturing intent, constraints, and expected outcomes at decision time helps maintain accountability and traceability.

03

Governance must preserve reasoning

Effective AI governance requires documenting why trade-offs were made, not just compliance and performance metrics.

Contents
AI ROI and the boardroomGovernance, trust and the hidden cost of scale

AI adoption at the enterprise level is no longer limited by ambition or access to technology. Boards are approving investments, pilots are moving into production, and AI systems are being built into core operations. What remains unresolved is how organisations retain the reasoning behind these decisions once execution begins, particularly as responsibility shifts from strategy to delivery.

At CDO Vision New York 2026, a panel discussion titled The Boardroom Conversation on How CXOs Shape AI Strategy examined how AI decisions are taken at the executive level and what happens to those decisions once implementation begins. The discussion drew on perspectives from Tsvi Gal of Memorial Sloan Kettering Cancer Center, Douglas Hegley of The Metropolitan Museum of Art, Mikhail Lisovich of Redwood Logistics, David Fapohunda of Barclays, and Henry Tirri of Nokia, and focused on approvals, accountability, and why organisations often struggle to explain the reasoning behind AI choices after time has passed.

Tsvi Gal, CTO & Head of Enterprise Technology Services at Memorial Sloan Kettering Cancer Center
Panellist

Tsvi Gal

CTO & Head of Enterprise Technology Services, Memorial Sloan Kettering Cancer Center
Douglas Hegley, Chief Digital Officer at The Metropolitan Museum of Art
Panellist

Douglas Hegley

Chief Digital Officer, The Metropolitan Museum of Art
Mikhail Lisovich, Chief Data Officer at Redwood Logistics
Panellist

Mikhail Lisovich

Chief Data Officer, Redwood Logistics
David Fapohunda, Managing Director – Operations Strategy, Transformation, Data Science & Analytics, and Delivery at Barclays
Panellist

David Fapohunda

Managing Director – Operations Strategy, Transformation, Data Science & Analytics, and Delivery, Barclays

As AI programmes scale, decision-making increasingly happens under compressed timelines and incomplete information, with trade-offs accepted on the assumption that refinement can follow. This approach enables organisations to move faster, but it also introduces a structural weakness. When outcomes are reviewed months later, teams often find it difficult to explain not what was implemented, but why the decision was considered sound at the time.

AI amplifies this challenge because its effects rarely remain contained within a single function. Once systems move into production, attention shifts quickly to performance metrics and delivery milestones. In that transition, the logic that connected the original business problem to the chosen solution is often lost.

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01Why context fades once execution begins

In many organisations, executive decisions rely heavily on shared understanding rather than durable records. Approvals typically occur in meetings, supported by presentations, assumptions, and verbal alignment, with the expectation that collective memory will carry intent forward into execution. That approach works when conditions remain stable and leadership teams remain unchanged.

The weakness becomes visible when scrutiny increases, such as during regulatory reviews that require formal justification or board discussions that revisit earlier assumptions. Leadership transitions can expose the same gap, particularly when new executives inherit AI systems they did not approve. In these moments, organisations are forced to reconstruct intent after the fact, often relying on fragmented documentation that captures outcomes but not judgment.

Most AI governance frameworks are designed to manage control, compliance, and risk thresholds. They define what is permitted, establish oversight mechanisms, and monitor system performance. What they tend to preserve less effectively is the reasoning behind decisions, including why a certain level of uncertainty was acceptable or why deploying an imperfect system was preferable to delaying action.

As AI becomes more visible at the board level, expectations rise accordingly. There is growing pressure to demonstrate progress, show momentum, and avoid falling behind peers. This encourages execution while pushing explanation into the background. Over time, that imbalance weakens confidence, even when systems perform as expected, because the organisation struggles to defend its choices with clarity.

02Treating decisions as durable assets

Treating decisions as durable assets
1

Capture intent and constraints

Document the reasoning and conditions at decision time.

2

Define expected outcomes

Tie AI initiatives to clear business goals from the outset.

3

Establish review points

Maintain ongoing evaluation beyond routine reporting.

When AI initiatives are tied to clearly defined outcomes from the outset, evaluation becomes more disciplined. Financial impact, operational improvement, risk mitigation, or mission outcomes are articulated early, and review points are established beyond routine reporting cycles. The reasoning behind selecting one approach over another remains connected to the decision as it moves through the organisation.

This shift changes how accountability functions. Outcomes are no longer assessed in isolation from the conditions under which decisions were made. Instead, organisations can show how judgment evolved as circumstances changed, with adjustments documented as part of an ongoing process rather than framed as corrective action.

In regulated and public-facing environments, this discipline carries particular importance. AI decisions increasingly intersect with external obligations to customers, regulators, and shareholders. When reasoning is traceable, organisations can demonstrate that choices were made deliberately, with an understanding of trade-offs, rather than deferred to technology or urgency.

AI systems will continue to change as data, expectations, and operating environments evolve. What should remain stable is the organisation’s ability to explain itself. Preserving decision context is not an administrative exercise, but a governance capability. As AI becomes embedded in enterprise strategy, that capability determines how effectively organisations maintain trust, accountability, and control over the systems they deploy.

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AI ROI and the boardroomGovernance, trust and the hidden cost of scale
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Leaders in this piece

Meet the people behind the quotes

Tsvi Gal, CTO & Head of Enterprise Technology Services at Memorial Sloan Kettering Cancer Center

Tsvi Gal

CTO & Head of Enterprise Technology Services, Memorial Sloan Kettering Cancer Center

Will be in New York · 13 Nov 2026View profile
Douglas Hegley, Chief Digital Officer at The Metropolitan Museum of Art

Douglas Hegley

Chief Digital Officer, The Metropolitan Museum of Art

Will be in New York · 13 Nov 2026View profile
Mikhail Lisovich, Chief Data Officer at Redwood Logistics

Mikhail Lisovich

Chief Data Officer, Redwood Logistics

Joined New York · 30 Jan 2026View profile
David Fapohunda, Managing Director – Operations Strategy, Transformation, Data Science & Analytics, and Delivery at Barclays

David Fapohunda

Managing Director – Operations Strategy, Transformation, Data Science & Analytics, and Delivery, Barclays

Joined New York · 30 Jan 2026View profile

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