Enhancing guest satisfaction


Spoke at The CIO Room Hong Kong 2027
Executive Director - Head of IT audit and Data Analytics at Sands China
On their agenda
Enhancing guest satisfaction
Streamlining operations
Operational efficiencyMentoring future leaders
In the room
HKT · Panel
AI ambitions rarely come with a blank cheque. As budgets tighten and finance scrutinises every rupee, tech leaders are under pressure to keep innovating while spending smarter. This panel explores how enterprises are funding their AI bets in a constrained environment, reallocating spend, sunsetting low-value projects, and building the business case for investment when every line item is questioned. The discussion will offer real strategies for stretching resources, prioritising ruthlessly, and proving returns without waiting for the perfect budget.
Working on now
Refining operational strategies at Sands China to enhance guest services and streamline processes, while leveraging technology for improved efficiency
About
Siva Venkat is a seasoned executive with extensive experience in the hospitality and entertainment sectors, particularly in Asia. His strategic insight and hands-on leadership have driven operational excellence at Sands China, one of the largest integrated resorts in the world. He is known for fostering a culture of service, innovation, and teamwork, which has consistently enhanced guest satisfaction and loyalty.
Talks about
Each topic links to the sessions, field notes and Pulse findings on that theme.
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