His priorities include advancing customer-centric claims management
Customer experience

Attendee
Director, Asia Head of Claims | Global Head of Customer and IP Claims Excellence | Asia AI Lead at Swiss Re Corporate Solutions
On their agenda
His priorities include advancing customer-centric claims management
Customer experienceStrengthening claims capabilities across the region
And applying technology to improve efficiency
Operational efficiencyAccuracy
And decision-making. His work also reflects a strong focus on using data and AI to support better risk understanding and more effective claims outcomes.
AI strategyIn the room
Working on now
Cyrus Pang leads Claims across Asia at Swiss Re Corporate Solutions, alongside his role as Asia AI Lead and Global Head of Customer and International Programs Claims Excellence
About
<p>Cyrus Pang is a Global Claims Leader and member of the Asia Leadership Team at Swiss Re Corporate Solutions, with over 15 years of experience in claims management, large-loss handling, and customer experience transformation. Since joining Swiss Re in 2021, he has played a key role in strengthening International Programs, advancing customer propositions, and driving global claims excellence. His expertise spans Property, Liability, Engineering, and FinPro lines across SME, commercial, and multinational businesses. As Head Claims Asia and AI Lead for Asia, Cyrus oversees claims operations across Greater China, Southeast Asia, Japan, and India, while leveraging AI to generate actionable claims insights, enhance risk understanding, support data-driven decision-making, and create greater value for customers and insureds through proactive claims solutions and improved outcomes.</p>
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